Refund & Cancellation Policy

Thank you for choosing Hindu Sanatani. We want every purchase you make to bring you satisfaction and peace of mind. However, we understand that sometimes you may need to cancel or request a replacement. Please go through our cancellation and refund policy carefully.

Cancellation Policy

• Orders can only be cancelled within 1 hour of placing the order. After this window, our team begins processing and packaging, so cancellations cannot be guaranteed.
• No cancellation charges apply if the request is made within 1 hour.
• If Hindu Sanatani has to cancel your order due to unforeseen reasons (such as stock unavailability or logistic challenges), you will receive a full refund with no deductions.

.This ensures a fair and transparent process for both sides in line with e-commerce guidelines.

Refund & Replacement Policy

We follow a 1-day replacement policy only in cases where:

• The item is damaged, defective, or
• You have received the wrong product.

👉 To be eligible, you must contact us within 2 days of receiving your order and provide proof (mandatory unboxing video and images).

❌ We do not accept returns or refunds for:

• Size issues, quality concerns, or personal preferences.
• Products damaged/washed by the customer.
• Items not in their original packaging or condition.

Replacement Process

1. Initiate Request – Contact us within 1 day via WhatsApp or email. Share your order number and details.
2. Return Product – Send back the unused product in its original condition and packaging.
3. Verification – Once we inspect and approve, we’ll proceed.
4. Replacement Fee – A flat fee of ₹250 applies for approved size exchanges (to cover shipping & handling).
5. Receive Replacement – After payment, your replacement will be dispatched with a tracking number

Complaint Acknowledgment & Resolution

• Complaints raised via email or WhatsApp will be acknowledged within 48 hours.
• We aim to resolve all complaints within 30 days of receipt.

For assistance, please contact us:
📧 Email: support@hindusanatani.in
📞 Phone: +91 95350 70101

⚠️ Note: Hindu Sanatani reserves the right to refuse any returns or replacements that do not meet our policy guidelines.

Thank you for trusting Hindu Sanatani with your divine purchases. 🙏