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Shipping Policy

Shipping Policy

Introduction

At Hindu Sanatani, we are committed to delivering your orders in a safe, timely, and reliable manner. This Shipping Policy explains how we process, handle, and deliver orders placed on our website. By making a purchase, you agree to the terms outlined below.

1. Shipping Locations

  • Domestic Shipping (India): We ship to all major cities and towns across India through trusted courier partners.
  • International Shipping: [If applicable – insert here. Otherwise state: Currently, we do not offer international shipping.]

2. Processing Time

  • Orders are usually processed and dispatched within 2–4 business days after confirmation of payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • In case of delays due to stock unavailability or other factors, customers will be notified via email/phone.

3. Estimated Delivery Time

  • Within Karnataka: 3–5 business days.
  • Metro Cities (India): 5–7 business days.
  • Other Locations (India): 7–10 business days.
  • Delivery times are estimates and may vary due to courier service delays, unforeseen circumstances, or festivals/public holidays.

4. Shipping Charges

  • Free Shipping: Available on orders above ₹[insert threshold amount].
  • Standard Shipping Fee: A nominal fee of ₹[insert amount] will apply on orders below the free shipping threshold.
  • Any additional handling fees (if applicable) will be displayed at checkout before payment.

5. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with a tracking number and link to track your shipment.
  • Customers are responsible for tracking their package after dispatch.

6. Delivery Attempts

  • Our courier partners will make 2–3 delivery attempts. If the order is undeliverable due to incorrect address, unavailability of customer, or refusal to accept delivery, the package may be returned to us.
  • Re-delivery may be arranged at the customer’s cost.

7. Damaged, Lost, or Delayed Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
  • In case of lost shipments, we will work with our courier partners to resolve the issue. Refunds or replacements will be provided based on verification.
  • We are not responsible for delays caused by courier services, natural disasters, strikes, or events beyond our control.

8. Address & Contact Information

Customers must provide accurate and complete shipping details. Hindu Sanatani will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.

9. Changes or Cancellations

  • Shipping details cannot be modified once the order has been dispatched.
  • If you wish to cancel or modify an order before shipping, please contact us at support@hindusanatani.in or call +91 9535070101 immediately.

10. Contact Us

For any questions regarding shipping, please contact:

Hindu Sanatani
Email: support@hindusanatani.in

Address:
428/40/18/1, Vidyaranyapura Post,
Tindlu, Vidyaranyapura,
Bengaluru, Karnataka – 560097

Phone: +91 9535070101

Customer Support: support@hindusanatani.in | +91 9535070101

Grievance Officer: Chandan S | chandan@hindusanatani.in
Nodal Officer: Chethan | chethan@hindusanatani.in

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